Billing Terms & Conditions

At Viskana, every purchase should feel simple and secure. These Billing Terms & Conditions explain how payments are handled when you shop with us.

Accepted Payment Methods

Checkout securely using any of the following:

  • Shop Pay
  • PayPal
  • Apple Pay
  • Google Pay
  • Visa
  • Maestro
  • MasterCard
  • American Express
  • Union Pay

All transactions are processed in United States Dollars (USD).

Payment Process

  • Payment is collected at the time of purchase.
  • We don't begin processing or shipping until payment has fully cleared.
  • If a payment is declined or fails, we're unable to confirm the order, and we'll follow up by email to let you know.

Pricing

  • All prices on Viskana are listed in United States Dollars (USD).
  • Prices are subject to change at any time, without prior notice.
  • Discount codes and promotional offers apply only to purchases made while the offer is active — they can't be applied to orders placed beforehand.

Keeping Your Payment Info Safe

Your payment security matters to us. Every transaction is processed through SSL-encrypted, PCI DSS-compliant gateways designed to keep your data protected.

Viskana never stores your card or payment details on our own servers.

Refunds & Chargebacks

  • Refunds are handled according to our Return & Refund Policy.
  • Refunds go back to the original payment method used at checkout.
  • If something's gone wrong with a payment, email us first at support@viskana.com — we'll work with you directly to resolve it quickly.
  • Chargebacks filed without a valid reason will be disputed and reviewed to help prevent misuse.

Keeping Things Safe from Fraud

To protect our customers and our business alike, Viskana reserves the right to:

  • Cancel or place a hold on any order that looks fraudulent or shows signs of unauthorized payment use.
  • Ask for additional identity verification on orders that are high-value or flagged as suspicious.

These measures help us keep shopping safe for everyone.

Contact Us

If you have a question, need help with an order, or just want to say hi, we are an email away!

Email: support@viskana.com

Customer Support Hours:
Monday through Friday, 8:00 AM – 6:00 PM EST

We operate during standard US business hours and aim to respond to all inquiries within 24 hours.

Company Details

ECOMMERCE CMPNY LTD
 Dephna House
7 Coronation Road
Launchese
London
NW10 7PQ
United Kingdom

Company registration number: 14737277