Shipping policy
Summary
| Shipping | Free on all orders |
| Order cut-off time | 12:00 PM EST |
| Handling time | 1–3 business days (Monday–Friday) |
| Transit time | 5–7 business days (Monday–Friday) |
| Total estimated delivery | 6–10 business days (Monday–Friday) |
| We ship to | United States only |
Shipping Cost
Every order ships free — no minimum spend required, and no shipping fee added at checkout.
Where We Deliver
Right now, we ship only within the United States.
Processing Time
- Orders are typically packed and prepped within 1–3 business days (Monday–Friday) of being placed.
- Our cut-off time is 12:00 PM EST; orders placed after the cutoff move to the next business day. We don't process or ship on weekends or public holidays.
Transit Time
After your order leaves our hands and is handed out to the carrier, transit typically takes 5–7 business days (Monday–Friday), though this can shift a bit depending on your location.
Total Delivery Estimate
It will take an estimated 6–10 business days (Monday–Friday) from the day you place your order to the day it is delivered to you.
Keep in mind these are estimates — busy periods like holidays can push things a little longer.
Tracking Your Order
As soon as your order ships, you'll get a confirmation email with your tracking number. You can also check progress anytime on our Track Order page.
No tracking info after 3 business days, or a tracking number that won't work? Email us at support@viskana.com and we'll sort it out.
Damaged Packages
We package everything carefully, but bumps in transit can still happen. If yours arrives damaged, email us within 30 days of delivery at support@viskana.com with your order number and a photo of the damage. We'll send a free replacement or issue a full refund — your choice.
Missing Packages
Start by checking around your property and with neighbors — packages sometimes get set down in unexpected spots. Still can't find it? Contact us at support@viskana.com within 7 days and we'll look into it and work toward getting it resolved.
Changing your Shipping Address
Double-check your shipping address at checkout — it matters. If you spot an error right after ordering, email us immediately at support@viskana.com. We'll try to update it before your order ships, but once it's in processing, we can't guarantee a change.
Contact Us
If you have a question, need help with an order, or just want to say hi, we are an email away!
Email: support@viskana.com
Customer Support Hours:
Monday through Friday, 8:00 AM – 6:00 PM EST
We operate during standard US business hours and aim to respond to all inquiries within 24 hours.
Company Details
ECOMMERCE CMPNY LTD
Dephna House
7 Coronation Road
Launchese
London
NW10 7PQ
United Kingdom
Company registration number: 14737277